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Easy Returns

Returns Policy

If you are not fully satisfied with your order, you may obtain a refund. Please follow the guidelines explained in this section.

Upon receipt of your order, please:

-       Inspect the contents received for any physical defects or shipping damage.

-       Verify that the correct products were shipped.

Pajar will cover the cost for all return shipments that conform to the returns process outlined in this policy.

 

Defective or damaged products

At Pajar, quality is paramount. We thoroughly test all our products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.

Returned products are inspected by Pajar and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We will fully refund the cost of any defective products.

Please note the life expectancy of any Pajar product highly depends on the individual using the product, the conditions of use, and the specific wear patterns of the user. Pajar products damaged by normal wear and tear or that have exceeded the reasonable life of the product will not be replaced.

Return Procedure

You may return purchases made at www.pajar.com within 30 days of receipt.

If the return falls outside of the 30 day return period, or the item is worn, damaged or not in its original packaging, Pajar cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label and hangtag have not been removed.

In cases where the problem was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We will not refund products that are:

-       Obtained from a source other than www.pajar.com.

-       Damaged by abuse, negligence or misuse of the intended purpose of the product.

-       Sent Back without a return authorization number issued by our customer service.

If an item you ordered is found to be defective or damaged, please contact us at the following toll free number:

Toll free: +1.888.667.2527

Please be advised that you will need to provide the order number to arrange for the return. You can expect to receive a refund within 14-30 days of package receipt at our warehouse. 

Repair/Guarantee Policy:

 All coats are under guarantee for 1 year from date of purchase with proof of purchase.

In order to send a coat in for repairs, please contact 1-844-417-2527 OR pajarouterwear@threadc.com to obtain a return authorization number.

All claims must be accompanied by pictures of the defect and proof of purchase.

Please note Pajar guarantee does not include 2 way shipping. All repairs must be sent to Pajar at the client's expense.

Lost order numbers

If you have lost your order number or wish to be removed from our consumer database, please contact Pajar customer service, so that we can assist you, at the following toll free number:

Toll free: +1.888.667.2527

Exchange Policy

You may exchange a product purchased at www.pajar.com within 30 days of receipt.

If the product is not returned within the 30 day return period, or the item is worn, damaged or not in its original packaging, Pajar cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label and hangtag have not been removed.

If you would like to exchange a product, please contact us at the following toll free number:

Toll free: +1.888.667.2527

Please note that you will have to cover the shipping costs for products returned for other reasons than manufacturing defects or shipping damage.

Refunds

The amount of time your return is in transit is completely beyond our control. Once we do receive your return, we will process it as quickly as possible. You should allow at least 14 days to receive and process your return.

Although Pajar will refund the money within 48 hours after processing your return, your bank or credit card company may require additional time to process your refund and for it to reach your account.

We will notify you via e-mail once we've received and processed the returned product(s). The full value of the order’s total will be refunded. Refunds will be given in the same form of payment as the original purchase was made in.

 

Click on a category to view the respective size charts.

Women
FOOTWEAR HERITAGE 
US 6 6.5 7 7.5 8 8.5 9 9.5 10 11 12
European 36 36.5 37 37.5 38 38.5 39 39.5 40 41 42


FOOTWEAR SPORTS
US 6-6.5 7-7.5 8-8.5 9-9.5 10 11 12
European 36 37 38 39 40 41 42


OUTERWEAR
  XXS XS S M L XL XXL
Chest 31 32 ½ 34 35 ½ 37 ½ 40 ½ 43 ½
Waist 24 25 ½ 27 28 ½ 30 ½ 33 ½ 36 ½
Hip 34 35 ½ 37 38 ½ 40 ½ 43 ½ 46 ½
Sleeve length (center to back) 30 30 ½ 31 31 ½ 32 32 ½ 33
Men
FOOTWEAR HERITAGE
US 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15
European 39 39.5 40 41 41.5 42 43 43.5 44 44.5 45 45.5 46 47.5 49 50


FOOTWEAR SPORTS
US 7.5-8 8-8.5 9-9.5 10-10.5 11-11.5 12-12.5 13
European 40 41 42 43 44 45 46


OUTERWEAR
  XS S M L XL XXL XXXL
Chest 34-36 36-38 38-40 41-43 44-46 47-51 52-54
Waist 28-30 30-32 32-34 35-37 38-40 41-45 46-48
Hip 34-36 36-38 38-40 41-43 44-46 47-51 52-54
Sleeve length (center to back) 30 ½ 33 33 ½ 34 34 ½ 35 ¼ 36
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